Account and Access
Help with sign-in, email verification, password reset, and account recovery.
App Support
Need help with PlayVault?
We can help with sign-in issues, account recovery, library syncing, social features, and bug reports. For the fastest response, include your username, device model, and app version.
Library and Reviews
Issues with game entries, ratings, reviews, sorting, and sync behavior.
Friends and Activity
Support for friend requests, activity feed actions, suggestions, and profile visibility.
Troubleshooting Checklist
- Confirm your internet connection is active (Wi-Fi or mobile data).
- Close and reopen PlayVault, then retry the action once.
- Sign out and sign in again if account data looks stale.
- Update to the latest app version from the App Store.
- If the issue persists, contact support and include screenshots.
Frequently Asked Questions
I did not receive my verification email. What should I do?
Check spam/promotions folders first. Then request another verification email in-app and make sure you typed the correct email address.
How can I reset my password?
On the sign-in screen, tap Forgot Password?, enter your account email, and follow the reset link sent to your inbox.
How do I delete my account and data?
Go to Profile > Settings > Delete Account. This removes your account and associated app data, subject to technical and legal constraints.
Can I control who sees my library entries?
Yes. Each entry can be set to Private, Friends, or Public directly from the edit entry screen.
Legal and Data Information
PlayVault uses Firebase for authentication and app data storage, Cloudflare Workers for API delivery, and IGDB for game metadata.